- Reduce costs of service without compromising on quality

- Attract Clients-Carers

- Involve Clients-Carers easily in your processes so Clients can cancel and set up bookings and attendance – so your staff know what is happenin

- Schedule staff and contractors efficiently and have them access their schedule from anywhere

- Provide a good Client–Carer experience using the Internet and their Smartphones

- Make it easy for the team to manage each session

- View participant conditions and alert notes, so they are understood by staff

- Easily record the completion of each service delivery

- Manage any financial transactions for each session, e.g. excursion fees

- Make it easy for staff to manage everything digitally – service carers can use Smartphones, tablets and PCs to manage session information.

- Provide easy access to each participant's information to allow management of their needs

On setup, we configure which components should visible to whom, and the rest are hidden.

Note that Client Management goes across multiple Service Programs, so there is visibility allowing appropriate care in each.

Purpose of Ateesa:

- Reduce costs of service without compromising quality

- Simplifying the experience for the user

- Easy and quick to access information to save time and stress

- Automate processes and Guide staff through processes to help staff

- Provide visibility across all service programs of a participant's needs and allow a coordinated approach to achieving Outcomes.

- View of Daily living activities across all service groups via Smartphones, tablets and more

- Medication Administration

- Meals

- Excursions

- Health Professionals appointments

- Education and training management

Easy access to information to allow a consistent approach for the participant. Examples:

- Client Plans, Goals, Outcomes, Reviews

- Case notes

- Behavioural profiles

- Financial transactions

- Sleep, bowel and other monitoring

- View participant conditions and alert notes, so they are understood by staff

- Easily record the completion of each service activity

- Make it easy for staff to manage everything digitally – service carers can use Smartphones, tablets and PCs to manage at session information.

- Provide an excellent customer experience for Clients and Carers

- Attract Clients-Carers

- Involve Clients-Carers easily in your processes so Clients can cancel and set up bookings and attendance – so your staff know what is happening

- To provide a mechanism for Clients, Carer's and service provider partners, to work together with your organisation

- Conveniently – 24 X 7

- Extending your internal processes to your community

- Reliably

- To provide a way to manage services subcontracted to other service providers or subcontractors, and receive feedback about the completion of services.

- Allow Clients and their Carers access to their relevant records, including Funded Support usage, and encourage confidence and loyalty.

- Allow Clients to book services

- Allow Clients to pay for any self-funded services or products

- Allow supporters to pay for Merchandise, Donations, Events and any other payments.

- Reduce costs of service without compromising quality

- Simplifying for the user

- Easy and quick to access information to save time and stress

- Automate processes and Guide and help staff through operations.

- Manage Activities of Daily Living with scheduling and be available via Smartphones, tablets, PCs

- Medication Administration

- Meals

- Excursions

- Health Professionals appointments

- Education and training management

- Client Management and Client care through convenient access to things like

- Client Plans, Goals, Outcomes, Reviews

- Case notes

- Behavioural profiles

- Financial transactions

- Sleep, bowel and other monitoring

- View participant conditions and alert notes for easy understanding

- Easily record the completion of each service activity

- Manage any financial transactions for each session, e.g. excursion fees

- Make it easy for staff to manage everything digitally – service carers can use Smartphones, tablets and PCs to manage at session information.

- Provide easy access to each participant's information to allow management of their needs

- Linked Tenancy arrangements

- Attract Clients-Carers

- Involve Clients-Carers easily in your processes so Clients can cancel and set up bookings and attendance – so your staff know what is happening.

- Reduce costs of service without compromising quality

- Simplifying for the user

- Easy and quick to access information to save time and stress

- Automate processes and Guide staff through processes to help staff

- Education and training management

- Able-bodied productivity records for wage calculation

- Award update processing

- Skill loadings

- Rates of salary per hour

- Performance and counselling management

- Client Management and Client care through convenient access to things like

- Client Plans, Goals, Outcomes, Reviews

- Case notes

- Behavioural profiles

- View participant conditions and alert notes, so they are understood by staff

- Easily record the completion of each service activity such as support and training provided

- Allow services to quickly be scheduled and allocated to the team, partner organisations and subcontractors.

- Match required services to Skills of the staff or other provider

- Auto optimise or manually choose the best route for a series of services, to minimise travel time

- Provide phone interface to allow in-field updates of staff situation in real-time

- On phone storage of data for weak Internet coverage and auto-synchronisation when available

- On-screen maps for PCs and field service phones

- GPS tracking and auto SMS notification to clients before arrival

- On-screen signatures

- Photos and costs linked to the service delivery record.

- Can potentially take payments in the field.

- Make it easy to manage groups of supporters with different interests

- Use the entire database of Contacts to respectfully find people willing to provide support – including clients, carers and their health professionals who are familiar with the challenges of people they are supporting

- Provide a good experience for supporters using the web, and an email thank you responses along with an easy method of interaction.

- Allow supporters to provide that support in their method of choice – lotteries, merchandise, regular donations, participant fundraisers such as fun runs, sponsorship and more channels

- Monitor support characteristics and behaviour to understand the value of supporters

- Visibility of total contributions and public recognition if appropriate

- Campaigns and Appeals'

- Compatible groups for group respite

- Manage bookings

- Manage logistics of respite group sessions – transport, drop off, pick up, location maps.

- Manage Activities of Daily Living with scheduling and be available via Smartphones, tablets, PCs

- Collect customer feedback when a service has been delivered and make it as convenient as possible for the Client / Carer to respond via their mobile

- Increase customer loyalty by caring about their response

- Collect any information about unmet needs

- Manage communications with all stakeholders – not just supporters or for seeking funds, but also potential Clients and Carers who have been identified as having an interest.

- Organise, manage and analyse Campaigns and Appeals.

- Manage lists of all types allowing focussed communication, including subscriber lists.

- Understand which campaigns and appeals work best.

- Attract new Clients and Carer's attention and maintain loyalty where in future, they will be able to change service providers easily.

- Explain your value and vision with the community.

- Easy management of bookings

- Simple scheduling including travel timeement of their needs

- Record any incidents to meet WHS compliance requirements, and automate the response necessary (including medication incidents where someone misses their medication).

- Provide a way to schedule and assign organisational tasks not linked to Clients or the outside community – example fire drills, fixing hazards,

- Easy access to Hazards, their mitigation and any datasheet about action to be taken (MSDS Material Safety Data Sheets).